GigaAnalyzer is an app from Vodafone to help their field technicians during the visit to customer’s homes.

Context

Vodafone reached out to Accenture Song to help them with creating and app for field technicians.

Note! All the rights belong to Accenture Song and Vodafone, and the work is carried out by me while working at Accenture Song.

My role & responsibilities

- Lead the Design Vision and Direction
- Facilitate the workshops and problem framing
- Organise Ideation and co-creation Workshops
- Lead junior designer fr UI/UX Design/Prototyping
- Lead validation of ideas
- Lead the Usability testing

Phase 1:
Design Discovery

We started the project with one month Case Validation and Discovery.

  • Identified the stakeholders we had to talk to

  • Run 6 user interviews of wach profile to map out the current step by step service

  • Created User Journey with all the touch points

  • Created the Service blueprint to use the problem area and where solutions was neeed

  • Interviews 8 technicians

    Interviewed 5 end customers who had a technician visit

    Interviewed business stakeholders

    Mapped out the service channels

Phase 2:
Product vision and MVP Valiation

  • Through a series of workshops we identified what is the vision and mission of the GigaAnalzer app because the business stakeholders had something else in mind, and while we talked to the customers we understood, that their need is completely somewhere else.

  • We looked at the product from Business Design, Service Design and Product Design Perspective

  • Ideated the features that should be in GigaAnalyzer

  • During a workshop the client voted on the features that should be on the MVP

Phase 3:
Designing & Prototyping

  • User flows

  • Wireframes

  • UX Sketches

  • Validate the early prototypes with end users

  • Look & feel

  • Designing the app

  • Design system

  • Typography

  • Colours / Visual langugae

  • Testing and Sprint work

The team structure

Product Owner

Junior Designer

Developers (Flutter)

Design Lead 🙋🏻‍♀️

Delivery lead

Tech architect

The real challenges & learnings 🤩

  • Stakeholders not beig used to Human-Centered tools and mindsets

  • They previously tried to design an app which failed, because they didi it based on their assumptions, with no talking to technicians, no research and no validation